FAQ


What is the big deal about SenzaBamboo toothbrushes?
Well, with billions of plastic manual toothbrushes polluting our landfills and oceans our wild organically grown bamboo toothbrushes are making a difference!  No glue or staples to hold the top-of-the line Dupont nylon bristles!  Not to mention the packaging is completely plastic-free.  great for the planet  • great for the planet!

How is the your toothbrush made?
We use wild organic moso bamboo (phyllostachys heterocycla) with no pesticides or fertilizer.  After cutting large bamboo stock a new stock grows back to around 65ft within 2 years.  Bamboo stocks are boiled in pure water, dried, heat treated, carved and natural wax coated.  Bristles are pressure implanted into each hole.  No glue or staples for bristles like most plastic toothbrushes.  Makes total sense to switch to Bamboo toothbrushes!
 
Are SenzaBamboo toothbrushes Vegan?
Our bamboo brushes are heat treated to get the desired color and then have a natural bees wax coating to keep the bamboo from absorbing water.  Bamboo absorbs water so most bamboo products are heat treated and have some type of wax coating. 

How long does the bamboo take to compost and return back to the earth?

Our bamboo toothbrush handles can be composted and in normal commercial composting conditions the bamboo will biodegrade and return to the earth within 6 months. 


Are the bristles Biodegradable?
We have tested so many biodegradable bristles and our gums have suffered big time.  The technology is just not there yet and biodegradable bristles are either too hard, inconsistent or not actually biodegradable as claimed.  We stick with top of the line American Dupont bristles so your teeth, gums and dentist are all happy!
 
Is it really plastic free packaging?
Our packaging is plastic-free including the clear bag which is plant based and is Cellulose bag and even burns just like paper.  Click here to watch it burn like paper! 
 
Your logo has a panda eating bamboo, are you taking bamboo from pandas?
Panda bears do not eat moso bamboo and we use moso bamboo!  Pandas eat 42 other species of bamboo. Interesting Panda info: One of the reasons wild pandas are scarce is because they are generally solitary and only mate 2-4 days a year.  Would be nice if the pandas could coordinate their mating days and all meet up so the world would have a lot more cute pandas!
 
Any specific care needed?
Store your toothbrush in a dry vented area.  It is normal if the top portion of your toothbrush color will fade slightly after lots of bushing.  Most dentist recommend you replace your toothbrush every 3 months.  
 
How should I disposal of my toothbrush?
For an eco-friendly disposal you can pluck the bristles with pliers and compost your bamboo handle.  Check with your local recycling if they recycle nylon bristles otherwise they will have to go in the trash.  Our packaging is plastic-free so you can put all of it in the compost!  The bamboo handle will biodegrade in commercial compost in about 6 months.
 


I live outside of the US, can you ship to me?
We currently ship to consumers in USA, Canada and the UK.  We continue to expand our global distribution so please email us to find out if we have a local distributor covering your area. Email: sales@senzacare.com

In Spanish & Italian the word “Senza” means “without”…why is your name mean without Bamboo?
When we stared in 2012 our Senzacare brand before launching we were concerned about the Senza meaning in our name.  We consulted with a number of Italian and Spanish natives and the feedback was to keep the Senza as it would be a fun play on words.  We used the Senza when we launched SenzaBamboo and people love it!

How can I check my order status?
You will receive an email confirmation with order number and shipping tracking information.
 
When can I expect my order?
We ship using USPS and orders are typically delivered within 3 – 9 business days. Actual delivery time depends on shipping distance and may vary. Delivery to some remote addresses may require up to 2 additional days.

 
What should I do if I think my shipment is lost?
Please email customerservice@senzacare.com including your order details and phone number where you can be reached and we will initiate a thorough search of your shipment with the transit company.  Monday – Friday 9am - 5pm PST (except holidays)
 
Can I send a gift
You can send any of our products as a gift and even add a personalized note.  At check out type Gift Note and type your note contents.  We will send it together with your order!